Available for work
lynn simpson
From community management to process, I’ve built scalable systems that keep communities happy and help organizations thrive.
65+
Boards & Communities Guided and Partnered With
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Client-Focused Problem Solver
Connecting leadership goals to practical operations
Agile process improvement
Agile Process Improvement
Building workflows to drive efficiency
systems integration
Bridging Business Development & Operations
Integrating growth, process and performance
About

Business Development meets Operational Clarity

Business Growth & Operations Strategist

I help organizations turn growth goals into repeatable systems. I began in community management and—largely self-taught—evolved into a builder of processes: standing up HubSpot from scratch for our business development team, refining onboarding handoffs, and bridging the gap between client acquisition and day-to-day operations. I translate messy, ad-hoc workflows into clear, measurable methods—so teams move faster, onboard smarter, and serve clients better. My focus is simple: structure first, then scale—combining strategy, process improvement, and hands-on execution to create momentum that lasts.

Services

My Solutions, Your Wins

Proposal Development
Crafting clear, tailored management service proposals that highlight value, address board priorities, and support growth.
Sales Management
Owning the full pipeline—lead follow-up, CRM hygiene, proposal tracking, and close support for consistent wins.
Workflow & Process Improvement
Eliminating silos and integrating tools (Vantaca, HubSpot, Monday) to streamline operations end-to-end.
Client Journey Support
Driving retention through responsiveness, issue resolution, and ongoing operational guidance for boards and staff.
Experience

My Journey

EJF Real Estate Services, Washington DC
Business Development Specialist
September 2022 – Present
EJF Real Estate Services, Washington DC
Portfolio Manager, Community Associations
April 2021 – September 2022
General Dynamics Information Technology; Fort Belvoir, VA
Learning Management System (LMS) Support Specialist
May 2010 to June 2012
BAE Systems Inforation Solutions; Silver Spring, MD
Configuration Management Coordinator
April 2009 to May 2010
EJF Real Estate Services, Washington DC
Portfolio Manager, Community Associations
July 2007 - April 2009
Skills

My Expertise

Community Association Management
Board Collaboration & Communication
Business Development & Proposal
Process Improvement & Agility
Hubspot
Power Automate
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HTML & CSS
Python
Testimonials

What Clients Say

Suzanne Heath
Board Treasurer
"A truely rare partner, Lynn is strategic and hands-on. She answers quickly (and accurately), cuts through complexity, and lines up the people and information we need. Because of her, our board feels informed, supported, and confident.”
Shankar Hegde
Board President
"Lynn goes the extra mile—especially on complex financial issues. She digs for clear answers and doesn’t stop until we have them. She also trained our onsite manager in Vantaca, customizing it so we get the reports and functionalities we need.”
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